Kanishka Jude Nelson

Established a robust first-pass QA governance model across the Lanka facility, ensuring end-to-end quality coverage and significantly enhancing project quality across all projects.

Conducted in-depth analysis of low-performing (bottom 50%) outputs, presenting RCA insights to executive leadership that drove targeted continuous improvement initiatives and performance uplift.

Led two high-performing QA teams comprising 40 direct reports, fostering a culture of excellence and driving superior quality assurance operations.

Oversaw high-volume delivery of 10,000 PDFs per day for critical US-based book conversion projects, consistently achieving SLA and TAT targets to ensure exceptional client satisfaction.

Collaborated with top management in annual strategic planning sessions, contributing directly to forecasting, cost planning, and the successful acquisition of new high-value projects.

Successfully managed and migrated multiple complex projects from international locations, ensuring seamless transition and maintaining stringent quality standards throughout the process.

Led comprehensive quality assurance and compliance audits, ensuring strict adherence to industry standards including SSAE 18, ISO 9001, and ISMS 27001.

Chaired weekly defect analysis meetings, collaborating cross-functionally to align quality objectives, resolve critical issues, and significantly improve overall operational efficiency.

Performed internal ISO audits across the facility, ensuring continuous compliance with ISO standards and actively supporting organizational continuous improvement initiatives.

Spearheaded KPI monitoring and reporting for all projects under the Lanka facility, ensuring strategic alignment with organizational goals and upholding high quality standards.

Managed a team of 20+ direct reports, consistently exceeding performance, productivity, and quality standards through effective leadership and mentorship.

Established robust quality standards and defined critical parameters for new projects, ensuring compliance, consistency, and a high level of quality from inception.

Developed and introduced an end-to-end data annotation process flow and comprehensive QA procedures, enabling the successful launch and delivery of the organization's first live image annotation project.

Managed and quality-checked over 10,000 annotated images in V7 Darwin for a US client, achieving 100% quality and earning significant Kudos recognition for the production team.

Conducted internal ISO audits, ensuring continuous compliance with ISO standards and actively contributing to facility-wide continuous improvement initiatives.

Led quality assurance and compliance audits, maintaining adherence to industry standards such as SSAE 18, ISO 9001, and ISMS 27001 across team operations.

Conducted rigorous quality audits to ensure deliverables consistently met client-defined standards and quality benchmarks, maintaining high accuracy across multiple projects.

Performed meticulous data validation and accuracy checks, ensuring consistent high-quality output and minimizing errors.

Monitored and analyzed defect trends, accurately identifying root causes and implementing effective corrective actions that improved overall quality performance.

Automated file allocation by transitioning from a manual process to a Sikuli-based workflow, significantly improving efficiency and reducing processing time.

Supported internal ISO audits, ensuring continuous compliance with quality standards and actively contributing to continuous improvement initiatives.

Assisted in leading quality assurance and compliance audits, ensuring alignment with industry standards including SSAE 18, ISO 9001, and ISMS 27001.